Call: (03) 8526 7592

About Us

OUR GUIDING PRINCIPLES

Our clinic is driven by simple guiding principles which drives everything we do.

Our Purpose

To improve eye health in our community through education, partnership and service.

Our Vision​

To be recognised for outstanding care and contributions to improving eye health and reducing eye diseases in the community.

Our Mission

We make a positive difference to our patients’ lives by providing exceptional care.We achieve this through our focus on the patient service and education, our unwavering commitment to quality and extensive partnership with the broader eye care network.

Our Values

We are committed to creating an environment of trust built around professional, responsible, ethical, respectful and collaborative eye care.

about your visit

To help prepare you for your visit to Eyes First:
  • Your first consultation may take up to 90 minutes. We always advise our patients to allow enough time due to unforeseen circumstances.
  • Please bring your referral to your appointment along with any spectacles and a list of your current medications. Your referral is important as it allows us to process your medicare rebate.
  • Drops may be used to dilate your pupils. This may blur your vision for several hours and during that time you may be unable to drive. It is advisable that you ask someone else to drive you to and from your appointment.
  • Payment is required at the time of your consultation. This enables you to claim an immediate rebate from Medicare. Visa, Mastercard and Eftpos are accepted.
  • If you are unable to attend your appointment, we would appreciate at least 24 hours notice.

facilities designed to meet your needs
We aim to provide quality care through the latest state-of-the-art equipment and design of consulting rooms practice.
We look forward to welcoming you to our clinic.
Consulting Rooms
Purpose-built consulting rooms with the latest equipment
Laser Rooms
Dedicated laser rooms for glaucoma or retinal laser procedures
Injection Rooms
Convenient and easy to access intravitreal injection rooms
Operating Theatre
Convenient on-site minor procedures theatre
Latest Equipment
Our rooms are fitted with the state-of-the-art diagnostic equipment
Cataract Assessment
Dedicated cataract workup and assessment room
Spacious Facilities
Large, comfortable waiting area catering for families and carers
Off-Street Carparking
46 car parks including disabled parking and facilities

What To Expect

  • At our clinic, you can look forward to:

  • Multi-lingual and culturally sensitive staff catering to your language needs
  • Dedicated quiet areas
  • Ample off-street parking so you don't have to worry about any meters or time limits
  • Disability access compliant with disabled parking and wheelchair access​
  • TV and tea & coffee making facilities for your comfort
  • Conveniently located opposite Burden Park, walking distance to McDonalds and close proximity to Springvale shopping district

Our Promise To You

We are here to look after you.
  • You will be greeted by our friendly staff with a smile, who will assist you to the best of their ability.
  • When you contact us, we will endeavour to resolve your question, concern or issue correctly and promptly the first time.
  • We know your time is valuable so we will not keep you waiting unnecesarily, ensuring your wait is as comfortable as possible.
  • We will keep you informed of any delays or changes to wait times and reschedule if convenient for you.
  • ​We will provide opportunities for feedback whether positive or negative and follow up with you regarding the progress of feedback.
  • After the consultation, we will clearly explain any fees and charges.
  • We will make sure that you have a space to park when visiting our clinic.
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hours

Monday - Thursday: 8:30AM - 5PM Friday: 8:30am - 4:30pm

Address

905-907 Heatherton RdSpringvale VIC 3171

Contact

Ph: (03) 8526 7592Fax: (03) 8080 1730