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About Us
about your visit
To help prepare you for your visit to Eyes First:
- Your first consultation may take up to 90 minutes. We always advise our patients to allow enough time due to unforeseen circumstances.
- Please bring your referral to your appointment along with any spectacles and a list of your current medications. Your referral is important as it allows us to process your medicare rebate.
- Drops may be used to dilate your pupils. This may blur your vision for several hours and during that time you may be unable to drive. It is advisable that you ask someone else to drive you to and from your appointment.
- Payment is required at the time of your consultation. This enables you to claim an immediate rebate from Medicare. Visa, Mastercard and Eftpos are accepted.
- If you are unable to attend your appointment, we would appreciate at least 24 hours notice.
What To Expect
- At our clinic, you can look forward to:
- Multi-lingual and culturally sensitive staff catering to your language needs
- Dedicated quiet areas
- A separate childrens play room to keep the little ones entertained
- Ample off-street parking so you don't have to worry about any meters or time limits
- Disability access compliant with disabled parking and wheelchair access
- TV and tea & coffee making facilities for your comfort
- Conveniently located opposite Burden Park, walking distance to McDonalds and close proximity to Springvale shopping district
Our Promise To You
We are here to look after you.
- You will be greeted by our friendly staff with a smile, who will assist you to the best of their ability.
- When you contact us, we will endeavour to resolve your question, concern or issue correctly and promptly the first time.
- We know your time is valuable so we will not keep you waiting unnecesarily, ensuring your wait is as comfortable as possible.
- We will keep you informed of any delays or changes to wait times and reschedule if convenient for you.
- We will provide opportunities for feedback whether positive or negative and follow up with you regarding the progress of feedback.
- After the consultation, we will clearly explain any fees and charges.
- We will make sure that you have a space to park when visiting our clinic.